Yes. Every piece is an original work of art, meticulously hand-painted by our skilled artists using high-quality oil paints on canvas.

They are not prints or reproductions.

An original oil painting has unique texture, depth, and brushstrokes you can see and feel.

It is a one-of-a-kind piece.

A print is a flat copy of an image, mass-produced without any physical texture.

Yes, this is possible.

We paint every painting on order, so we are able to modify the color with the artist as you wish.

What we need are just the right instructions and details (where to modify the painting).

You can send us details at info@huemaster.com so we can discuss it with the artist and make it happen for you.

The time varies significantly based on size, complexity, and drying time between layers.

A single painting can take an artist from several days to several weeks to complete.

We do not have paintings in stock; all our paintings are made to order.

This ensures that we provide only original pieces.

We can also make adjustments to anybody's wishes. For any wishes, please send us an email at info@huemaster.com

This is possible because every painting is made to order.

This means that the Artist will start working on your painting after you order.

This ensures the originality of the painting and makes it possible to customise every aspect of the painting.

If you'd like to customise your painting, send an email to info@huemaster.com

When shopping for artwork, size can have just as much of an impact as the composition of the piece.

It is important to determine where you want to hang your art first so that you can measure to find the perfect size.

For abstract art, BIGGER IS BETTER to maximize impact.

An oversized piece of art in a small room can create a focal point.

A small piece in a large room may get lost.

Try grouping several smaller pieces together to create a display of art to fill the area of the room.

Need Sizing Advice? Use our Size Guide for expert recommendations.

The hanging system is mounted on the painting, so it hangs as shown in the images.

But it is possible to modify the hanging system to your liking.

Art is relative and is perceived differently from anybody's perspective.

If it satisfies your vision, then all you need to do is make it happen.

Let us know before you order so we can make sure the hanging system is built such that it satisfies your wishes.

We use only professional-grade oil paints and primed, high-quality cotton canvas to ensure the longevity and vibrancy of your artwork.

Our canvases are stretched on sturdy wooden frames.

We accept all major credit/debit cards (Visa, Mastercard, JCB, American Express, UnionPay, Discover, Diners Club), Venmo, Elo, PayPal, Google Pay, and Shop Pay.

All transactions are secure and encrypted.

If you need to make a change to your order, contact info@huemaster.com and we will do our best to accommodate you.

Orders cannot be updated after they have been shipped.

Sure, as long as the item has not been shipped/produced.

Please contact info@huemaster.com or log in to your account if you need to cancel your order.

Absolutely. We use industry-standard SSL encryption to protect all your data.

We never store your full payment card details on our servers.

Yes, you will receive an email confirmation immediately after your order is placed successfully.

We do FREE SHIPPING to US/CA.

We Offer Free Shipping.

DeliveryTime= Processing Time + Shipping Time

Processing Time: Please allow 2-4 business days for us to carefully prepare, varnish, and package your artwork(including artwork creation time). 

Shipping Time: Shipping to the US/CA typically takes 3-7 business days via FedEx, DHL, TNT, or UPS Express. You will receive a tracking number once it ships.

*Please note that the above time range does not include delays caused by uncontrollable factors (such as natural disasters, flight delays, etc.)

All paintings are shipped after painting, framing, and quality inspection are completed. All paintings come with free 100% insurance coverage.

Your painting is packaged with extreme care.

It is wrapped in glassine paper, protected with bubble wrap and corner guards, and shipped in a custom-built, rigid cardboard box to ensure it arrives in perfect condition.

Once the painting is completed, the tracking code will be redirected to you, and you will be able to see an updated tracking report in the system.

If you ordered a framed painting, DHL/FEDEX/UPS will reach out to the email or phone number you registered with us.

They will give you the ETA.

In case you have not received shipment tracking information, send us an email at info@huemaster.com, and we will share tracking details with you as soon as possible.

If in any case you suspect the order to take longer than you anticipated, send us an email at info@huemaster.com and we'll let you know the status of the order.

Please send us an email at info@huemaster.com, and we will redirect it to the relevant department for the accurate status of your order.

Please note that once your order arrives in the country of destination, local guidelines apply, and your order may be subject to import taxes and local duties.

These taxes and duties are not included in your purchase price and are the responsibility of the customer.

However, if applicable, we will support with any communication of information with customs as necessary.

We want you to love your art. We offer a 30-day return policy for original paintings from the date of delivery.

The item must be returned in its original condition.

If the return or refund is due to our fault, such as product defects, we will cover the shipping costs. Conversely, if the return or refund results from reasons attributable to the customer (e.g., change of mind), the customer will be responsible for the shipping costs.

Custom commissions are final sale and cannot be returned unless damaged upon arrival.

In the rare event that your artwork arrives damaged, please contact us as soon as you notice the damage at info@huemaster.com with photos of the damage and the packaging.

According to the extent of the damage, we can either repair the work, or we will arrange a replacement or full refund.

We want happy customers!

For any reason, if you don't like the painting you received, you can return it in its original package and condition within 30 days of receipt.

Please contact info@huemaster.com.

Please contact our support team to initiate a return and receive instructions.

Returns sent without authorization cannot be accepted.

Once we receive the returned items, it will take up to 3 business days for us to process the refund.

For PayPal account holders, it takes up to 3 business days for the transaction to appear on your PayPal account.

For credit card refunds, 10 business days are required for the transaction to be completed.

Yes!

We love bringing unique visions to life.

Please visit our dedicated Custom Commissions page for all details and to start the process.

Yes, we can.

High-resolution photos are the best reference for custom portraits, pet portraits, or landscapes.

The process typically takes 4-8 weeks from consultation to final delivery, allowing time for creation, reviews, and proper drying/varnishing.

Yes, we provide work-in-progress photos for your feedback at key stages to ensure the piece is meeting your expectations.

Dusting: Gently use a soft, dry brush or a clean, dry microfiber cloth.

Light: Avoid hanging in direct, harsh sunlight to prevent fading over time.

Environment: Avoid areas with high humidity, extreme temperature fluctuations, or near fireplaces.

With proper care, your oil painting can last for generations.

No, never.

Do not use water, solvents, or any chemical cleaners on the surface, as this can cause irreversible damage.

For deep cleaning, consult a professional art conservator.

Yes, we have a dedicated Trade Program for design professionals, hospitality, and corporate clients.

Please apply or contact us for more information.

For the fastest response, please use our Contact Form.

You can also email us directly at info@huemaster.com for order help or trade@huemaster.com for business inquiries.

We aim to respond within 24 business hours.

You can contact us at info@huemaster.com.

We will be happy to assist you.