Shipping policy
Where do you ship?
We do FREE SHIPPING to the US/CA/AU/NZ/UK/ASIA/EUR.
How much does shipping cost?
We offer free shipping.
How long will it take to receive my painting?
DeliveryTime= Processing Time + Shipping Time
Processing Time: Please allow 5-9 business days for us to carefully prepare, varnish, and package your artwork(including artwork creation time).
Shipping Time: Shipping to the address typically takes 4-8 business days via FedEx, DHL, TNT, or UPS Express. You will receive a tracking number once it ships.
*Please note that the above time range does not include delays caused by uncontrollable factors (such as natural disasters, flight delays, etc.)
All paintings are shipped after painting, framing, and quality inspection are completed. All paintings come with free 100% insurance coverage.
How is my painting packaged?
Your painting is packaged with extreme care. It is wrapped in glassine paper, protected with bubble wrap and corner guards, and shipped in a custom-built, rigid cardboard box to ensure it arrives in perfect condition.
What is my shipment tracking number?
Once the painting is completed, the tracking code will be redirected to you, and you will be able to see an updated tracking report in the system. If you ordered a framed painting, DHL/FEDEX/UPS will reach out to the email or phone number you registered with us. They will give you the ETA.
In case you have not received shipment tracking information, send us an email at info@huemaster.com, and we will share tracking details with you as soon as possible.
My order was shipped 2 weeks ago, but I have not received it yet.
If in any case you suspect the order will take longer than you anticipated, send us an email at info@huemaster.com and we'll let you know the status of the order.
I am unable to check my shipment through the tracking number. What now?
Please send us an email at info@huemaster.com, and we will redirect it to the relevant department for the accurate status of your order.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. View our details refund policy.
Do I have to pay customs or import taxes?
Please note that once your order arrives in the country of destination, local guidelines apply, and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.